FAQ

A: We specialize in premium performance wear and confidence-boosting intimate apparel. Our collections include:

• Workout essentials like our sculpting BLACK LEGGINGS Y and FULL LENGTH LEGGINGS
• Body-positive lingerie including corsets, bustiers, and crotchless designs
• Comfortable loungewear such as dressing gowns and sleepwear
• Versatile bodysuits and jumpsuits that transition from day to night

A: We proudly offer inclusive sizing with our special Curvy collection. Each product page includes detailed size charts with measurements in both inches and centimeters. For performance wear, we recommend selecting your usual size for compression fit, or sizing up for a more relaxed feel. Our lingerie is designed to hug your curves comfortably – when in doubt between sizes, we suggest sizing up.

A: Our signature SKINLUXE technology combines breathability with sculpting support. The fabrics are:

• 4-way stretch for complete freedom of movement
• Sweat-wicking and quick-drying for workouts
• Butter-soft against skin for all-day comfort
• Designed to maintain shape wash after wash

A: We accept all major credit cards including VISA, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.

A: Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

A: We process orders quickly to get your items to you ASAP. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

A: We ship worldwide (excluding some remote areas and parts of Asia) from our Glendale, Arizona facility. Choose between:

• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
• Free Shipping (orders over $50): 15-25 business days via EMS with tracking

All orders typically process within 1-2 business days before dispatch.

A: Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. You can track your package directly through the carrier’s website using this number.

A: While we can’t control customs processing times, we properly declare all packages to facilitate clearance. Any customs fees are the responsibility of the recipient based on local regulations. If your package seems stuck, contact us with your tracking number and we’ll assist however possible.

A: We want you to love every piece as much as we do. You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. Please note:

• Final sale items (marked as such) cannot be returned
• Return shipping costs are the customer’s responsibility
• Refunds process within 5-7 business days after we receive your return

A: Email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address. For your protection, we recommend using a trackable shipping method.

A: We meticulously inspect every order before shipment, but if you receive a damaged or defective item, please contact us immediately with photos of the issue. We’ll happily replace the item or issue a refund at no additional cost to you.

A: Click “Forgot Password” on the login page and enter the email address associated with your account. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.

A: Ensure you’re using the correct email address associated with your account. If you’re still having trouble, clear your browser cache or try a different browser. For persistent issues, contact our support team.

A: Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.