At Sportswear Store, we want your experience with our premium activewear and intimate apparel to be as seamless as our buttery-soft fabrics. Whether you’re shopping our sculpting BLACK LEGGINGS Y collection or luxurious lounge & sleepwear, we’ve designed our shipping and returns process to match the confidence our pieces inspire.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your delicate lingerie and performance wear arrives in perfect condition.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Tracking available

Our Hassle-Free Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Important Hygiene Note

For health and safety reasons, we cannot accept returns or exchanges on:

  • Crotchless lingerie
  • Bodysuits & Teddies

Exceptions are made only if these items arrive defective or damaged.

How to Return or Exchange an Item

Step 1: Initiate Your Return

Email us at [email protected] with:

  • Your order number
  • Items you wish to return/exchange
  • Reason for return

Step 2: Wait for Approval

Our team will review your request and send return instructions within 2 business days.

Step 3: Package Your Items

Securely pack the items in their original packaging with all tags attached.

Step 4: Ship Your Return

Send the package to our return center at:

Sportswear Store Returns
7180 West Paraiso Dr
Glendale, US 85310

Note: We recommend using a trackable shipping method as you are responsible for return shipping costs.

Step 5: Processing

Once received, we’ll inspect your items and process your refund or exchange within 5 business days.

Refund Information

  • Timing: Refunds issued to your original payment method within 7-10 business days after we receive and inspect your return
  • Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

We’re happy to exchange your item for a different size or color from collections like our DAYFLEX or FULL LENGTH LEGGINGS:

  • Exchanges are subject to product availability
  • You’ll be responsible for any price differences
  • Shipping costs for the new item will apply

Damaged or Defective Items

If your BLACK LEGGINGS Y or other premium activewear arrives damaged:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund at no additional cost

Final Sale Items

Certain promotional or clearance products marked as “final sale” are not eligible for return or exchange. This will be clearly indicated on the product page.

Need Help?

Our customer confidence team is here to assist with any questions about returns, exchanges, or shipping. Contact us at [email protected].

We appreciate you choosing Sportswear Store for your intimate apparel and activewear needs!